Are your bags authentic?
Yes! Here at Bella Bag we guarantee the authenticity of every item we sell or we will refund 100% of your money. The refund includes the purchase price and all related shipping cost. For more information on our authenticity standards, please visit: bellabag.com/authenticity
What forms of payment do you take?
We accept all major Credit Cards, Money Orders, Cashier checks and Paypal. For international customers we also accept wire transfers, however you would need to contact our office when placing the order, so we can provide you with additional information. For an extended payment plan, we also offer traditional layaway and Affirm. All methods of payment must successfully process prior to shipping your merchandise.
Can you tell me about your deferred payment programs?
We have two methods of deferred payment available. The first is traditional layaway available through Bella Bag directly. We break the cost of the item in 4 equal payments with a $14.95 processing fee for each payment. Items over $3500 are eligible for an extended layaway of 90-days. The cost will be spilt into 6 payments with a $14.95 fee per payment. To place an item on layaway, you will speak with one of our sales reps on the store and we will set your payments to auto-bill every two weeks via your credit card or Paypal. Once the item has been fully paid for, we will ship it to you!
The other option is through our website using third party partner called Affirm. You choose Affirm at checkout as your payment option and fill in some basic credit info. You will be given the option to pay off the item over 3, 6, or 12 months. Once you choose your plan, complete checkout as you normally would. With this method, we ship the bag to you immediately and you're responsible for paying back Affirm at the agreed upon terms.
Returns are accepted for layaway and Affirm items within 3 days of receipt of merchandise for exchange or store credit only. Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable. To accommodate exchanges or store credits, all original tags must remain attached. Items without security tags will not be accepted for exchange or store credit. Items marked as final sale are ineligible for exchange or store credit. Please carefully review all items prior to purchase. (Please see the "What is your return policy?" section) For layaway cancellations, the first payment is non-transferable and non-refundable. All associated fees are non-refundable. In the case of layaway cancellations due to non-payment, the customer is ineligible for a refund. Any and all missed payments will be charged an additional late fee of $14.95 per missed payment, unless otherwise agreed upon terms are met with the Bella Bag staff. If you have any additional questions regarding our layaway policy, please feel free to contact our team directly at 1-877-623-5522.
What are the shipping costs?
We charge domestic flat rate shipping costs, which we have found to greatly benefit our customers overall! International shipping costs are detailed upon checkout. Shipping costs are non-refundable. If you receive free shipping on your order, a standard $15 flat fee will be deducted from the balance of your refund or credit.
Will I be charged sales tax?
We are legally bound to charge a 7% sales tax to customers with a shipping address in the state of Florida and 8% sales tax to customers with a shipping address in Georgia only.
I am an international customer, and I am very concerned about the additional costs of duties, customs, or taxes. What extra costs will I incur? Can my purchase be labeled with a lower value or as a "gift"?
We understand that paying taxes and any duties associated with a purchase as an international customer can be difficult and add costs to your package. However, in the United States, we are legally obligated by our Postal System to correctly label items at the correct value. What this means is that we are unable to incorrectly or “mistakenly” labels items as a gift or with a lower value. Packages will be marked as a “used item” and we will only indicate the purchase price on the exterior shipping label (this will not include the shipping costs or the original retail price). We hope you understand and find this information helpful.
What is your return policy?
Returns are accepted within 3 days of receipt of merchandise for a full refund or within 7 days of receipt for exchange or store credit. Return shipping cost will be the responsibility of the customer, with exception of a materially misrepresented or inaccurate item description. Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable. To accommodate refunds, exchanges or store credits, all original tags must remain attached to the item. Items without security tags or that have been marked as final sale are ineligible for a refund, exchange or store credit.
Returns are accepted within 7 days of receipt of merchandise for Exchange or Store Credit only. Shipping costs and customs fees are non-refundable. To accommodate exchanges or store credits, all original tags must remain attached. Items marked as final sale are ineligible for exchange or store credit.
Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable.
We are happy to accept your return in the case that an item’s description is materially misrepresented or inaccurate. Bella Bag stands behind the authenticity of each item, however if there s a problem with authenticity (which won't happen!), we will refund in full + any shipping cost incurred. Authenticity is 100% guaranteed. Bella Bag will utilize a 3rd party authenticator to determine authenticity in the case of disputes. The process can take up to 3 weeks and Bella Bag will honor the final decision. If the item is in fact authentic, the customer will need to provide return shipping costs. Please contact our team directly if you have any questions, we are eager to assist.
I'm interested in selling or trading my bag, what’s the process?
As far as selling a bag, we ask that you send us a few pictures of the item(s) you are looking to sell and complete the Sell Your Bag Form at bellabag.com/sell-you-bag. Pictures should include front, back, bottom, handle, interior and all pertinent trade mark information for your item. Upon receipt of the form and pictures, we will provide you with the amount we will BUY the item(s) for, as well as the amount we can offer for a trade. After accepting an offer, we will provide you with a prepaid UPS shipping label. Please let us know if you will need a pickup as well. Upon receipt of the item(s) and confirmation of authenticity, we will issue payment! For more information please visit: bellabag.com/sell-your-bag
How can I contact someone at Bella Bag?
Easy! You can either email us any time at email@example.com or call us directly during business hours at either of our store locations. We can be reached Monday thru Saturday 10am – 7pm and Sundays 12pm-6pm EST: Toll Free: (877) 6 BELLA BAG (623-5522) Land Line USA: (404) 856 - 0626
How do you price your merchandise?
All of our merchandise is priced based on a few key points: the age and condition of the item, the current availability and the market value of similar pre-owned items. If you have questions about our pricing on a specific piece, please email firstname.lastname@example.org or call our store team and we’d be happy to answer any questions you may have.
Why are some items priced above retail?
There are a few reasons you may notice some items priced above the original retail:
- True Vintage, Limited Edition, or Runway items may be priced above their original brand MSRP due to the scarcity in the current market.
- Sometimes a current style will completely sell out at the brand boutiques, department stores and online which creates demand for the item, and increases the market price.
- Sometimes we encounter items with their original brand tags still attached, but the tags are several years old. With brand pricing increases, the current market value may be above the original attached tags.
If you have questions about our pricing on a specific piece, please email email@example.com or call our corporate office and we’d be happy to share additional information about the bag and pricing with you.
Can you source bags?
Yes! If you do not see your dream bag on our website or in our stores, you can speak with one of our buyers and request a bag to be sourced specifically for you. We do require a 25% deposit to secure the item, which is refundable if the sourcing time frame is not met. Most items can be sourced within 2 weeks, however as each item is unique, the timeline for your desired item will be discussed and explained in full by the buyer. Please contact us at firstname.lastname@example.org for any inquiries.
What is Bella Bag's buyback policy?
Items purchased from Bella Bag within the last year are eligible for our buyback program. Items will be purchased back at up to 60% of the original Bella Bag purchase price. You can choose Buyback from the dropdown menu at http://bellabag.com/sell-your-bag and provide us with the details of your original purchase. Our buyers will review the additional wear on the item and offer you a buyback quote. The payment process for buybacks is the same as the process for Sell Your Bag.
What brands does Bella Bag currently accept?
Currently, Bella Bag is accepts handbags and small leather goods from the following brands: Louis Vuitton, Chanel, Celine, Hermes, Gucci, Prada, Fendi, Dior, Burberry, Goyard, and Ferragamo. However, if you have an item that does not fall within these brands, you’re welcome to call or email us to inquire if your item is something we may be interested in.
Does Bella Bag accept any other designer items (jewelry, accessories, clothing)?
We accept handbags, wallets and other small leather goods across all the brands listed above. Additionally we accept Hermes and Chanel scarves, and jewelry from Chanel, Hermes and Louis Vuitton. If you have an item you think we might be interested in, feel free to reach out to us directly!
Can you authenticate my handbag?
Absolutely! You can send us images of your item and details on the purchase and we will provide you with a confirmation of authenticity. If you would like a Certificate of Authenticity from Bella Bag, you will need to send in your item to our expert buying team, who review the item and confirm it’s authenticity. Items requiring a certificate of authenticity will incur at $45 fee.
Do you take bags in on consignment?
Our goal at Bella Bag is to get you your money as quickly as possible and the uncertain wait time and model of traditional consignment goes against that. If you have an item you would like to put on consignment, please reach out to our buying team, who will review the inquiry and provide next steps on a case-by-case basis.